At SMOK, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We will accept returns within 30 days of purchase as long as the item(s) are in the same condition as when they left our warehouse and are unused, unopened, and in their original packaging (this policy does not apply to any items designated as non-returnable on our website).
To initiate a return, please contact our customer support team at firstname.lastname@example.org. You will be provided with a shipping address and will be responsible for all shipping and handling charges on returned items. We recommend using a trackable delivery service and insuring your shipment to protect against loss or damage during transit.
Upon receipt of the returned item, it will be inspected and you will be notified of the approval or rejection of your refund. If approved, you will receive a refund of the purchase price, minus the original shipping costs and adult signature fee.
For sanitary and safety reasons, the following items are non-returnable if opened or used:
If we have incorrectly shipped an item or it has been damaged in transit, please contact us at email@example.com. within 48 hours of receiving your package. Attach photos of the item and the packing slip, as well as any damage to the outer packaging. Failure to contact us within 48 hours of receiving your package will be considered as no issue.
Refunds will be processed within 10 business days of receiving the item(s). Your refund will be credited back to the same payment method used for the original purchase on our website.