FAQ
Atomizer&Pod
- Air flow controller Pod use skills
- Where to buy accessories for your Atomizer/tank?
- How to remove the vape coil properly?
- When you find your novo / novo 2 leaking or auto-firing?
- How to prime the atomizer
- How long does an atomizer last?
- Vape Tastes Burnt? Top Tips for You
- Leaking issues-getting the e-liquid into the mouth while vaping
- Leaking issues-Leaking from the bottom air flow hole
Battery&Mod
- How to Deal with the Reminder of "Max Puff" or "Puffs Over"
- LED Light Blinking Problem for Pod Device
- "Ohms Too Low" or "Ohms Too High"?
- "Low Battery" or "Weak Battery"
- "Too Hot" and Overheating
- LED Light Blinking Problem for Pen-Style Battery
- "Short Atomizer" or "Don't Abuse Protects" Error Message
- Mod or Vape Can't Fire
- Error on Reading Resistance
- Screen Problems - Screen Won't Turn on
Upgrade
- Attention! Note on the upgrade!
Warranty
- Notification for Repeated Warranty Claim
- How do we use the 4 boxes on SMOK website?
- How to get contact with us efficiently?
- When you try to open a claim but you are not with the receipt picture?
- How to scrap a mod?
- How to start a warranty claim without the purchase proof
- How to create an address in the after-sale system?
- Warranty attentions
- How to get in contact with SMOK about warranty problems directly?
- How to track your warranty item which sent to the USA warranty center?
Online Order
- How to register on SMOK website?
- How to track your package?
- When and how can you cancel your order?
- How long will it take for you to get the package?
- What does the order status mean?
IVPS Tour
- Download IVPS Tour
- Bluetooth connection
Popular Usage Tips
- Where I can find my warranty claim in warranty system?
- E-juice Sucking's Cause and Solution
